All orders will be shipped in 2 working days, except for custom design orders.
✤Shipping✤
✤New Zealand domestic shipping✤
$7.00 with standard delivery with Tracking.
1-7working days
However you can upgrade to courier for $10.00
1-3 working days
For rural address: additional $5.50 will be applied
✤International shipping✤
CUSTOMS & DUTY
International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.We have no control over these charges and cannot predict what they may be. We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. We will not process any refunds on returning parcels that have been sent back initiated by the shipping company because customer refuses to pay potential custom clearance.
Australia: $20 with Economy tracked
10 working days or more
All other countries: $30.00 with Economy tracked
10 working days or more
✤ upgrade for courier with signature ✤
5-10 working days or more
Australia : $35.00
Rest of the world:65.00
✤Return and Exchanges✤
Order Cancellations or Changes:
We work as quickly as possible to process and fulfil your orders and get your jewellery to you as quickly as we can. Due to courier limitations, we are unable to cancel or make any changes to your order once it has been shipped. If you need to make any changes or cancel your order please contact us right away at the time of placing your order.
Damaged Items:
Contact us immediately and we will discuss how best to return the item(s) so that we may assess the damage and fix or replace the defective item(s).
Exchanges and Refunds:
You can exchange or refund any undamaged product purchased from us as long as it is returned unused and within 30 days upon purchasing condition as the customer received them.
Customers are responsible for all shipping costs to return.
All refunds will be deducted by $10(NZ) for the handling fee.
Return of undamaged goods for exchange/refunds is entirely at the customer's cost & risk.
LOST PARCELS & DELIVERY ISSUES
We cannot be responsible for any orders delivered to incorrect addresses due to customer error. If we do not receive correct shipping information at the time of your order or within 12 hours of your order being placed, we are not liable for any costs incurred to retrieve or resend your order or for any lost or irretrievable packages. Any delivery issues or lost packages are the responsibility of the customer. In the case of a lost package, we will do everything in our power to correspond with the respective couriers to retrieve your package or to file a claim for the value of the goods. Any extra costs incurred by we are the responsibility of the customer.